Política de reembolso
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at contacto@amberlad.com
If your return is approved, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, please contact us at contacto@amberlad.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is approved, place a separate order for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, your refund will be automatically issued to your original method of payment within 10 business days. Please remember that your bank or credit card issuer may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contacto@amberlad.com